Refund Policy

Last updated: October 22, 2026

This is a translation provided for convenience. In case of any discrepancy, the Spanish version prevails.

This policy explains when and how you can request a refund for a SolvexBot Premium purchase. By purchasing, you accept this policy together with our Terms of Service.

1. What you buy

SolvexBot Premium is a one-time-payment digital subscription service: you pay for a fixed period (1, 3, 6 or 12 months) that is added to your account. It does not renew automatically: when it expires, your account returns to the free plan until you renew. Premium access is activated immediately after payment.

2. How payments are processed

Card payments are processed by Mercado Pago (payment processor). We also accept PayPal and Yape/Plin. We do not store card or bank account details.

3. When a refund applies

• Problem attributable to us: if a Premium feature does not work for a reason on our side and we cannot fix it, you can request a refund of the unused part within 14 days of purchase.
• Wrong or duplicate charge: we refund the full amount of the incorrect charge.

4. When it does not apply

• A change of mind after using the Premium service.
• Failures caused by third-party platforms (Spotify, Twitch, YouTube, Kick, TikTok, Discord, etc.) beyond our control.
• Reaching the monthly character limits of TTS with AI (character) voices (they pause until the next month; this is described in the Terms).
• Breaching the Terms of Service (abusive use, account suspension, etc.).

5. How to request a refund

Write to us through the support form or at solvexbotsupport@gmail.com, stating the purchase email and the reason. For card payments, we process the refund through Mercado Pago once the request is approved.

6. Timeframes

We review each request within up to 5 business days. If approved, the refund is made to the original payment method; how long it takes to appear depends on your bank or payment provider.

7. Your consumer rights

This policy does not limit any consumer rights you have under the laws of your country.